Policies / Returns & Refunds
Returns & Refunds
Last updated 2026
Faulty items, sizing, and what can and cannot be returned.
How returns & exchanges work
Email peakedapparel@hotmail.co.uk with your order number and whether you want a refund or a size exchange. We reply with the return address and exactly what to include. We print and ship from a private studio, so the address is shared by email rather than posted publicly.
Change of mind & size exchanges
You have 30 days from delivery. Items must be unworn, unwashed and in original condition. You cover the postage for sending a return or exchange back to us. We recommend a tracked service, as we can only process what arrives.
Returning from outside the UK: the parcel comes back to a UK address, so return postage is usually more than a domestic one — please weigh that against the value of the item before you send it. Any import duty or tax you already paid is charged by your country, not by us, and we cannot refund it; you may be able to reclaim it from your own customs authority. Mark the parcel as a returned good so it is not charged import duty on the way in. Faulty and incorrect items are excluded from all of this — see below, we cover those wherever you are.
Not sure on size? The size guide sits above the buy button on every product page.
Faulty or incorrect items
If your item arrives faulty, misprinted, or is not what you ordered, email us within 14 days of delivery with your order number and a photo. We will arrange a free replacement or a full refund, at our cost, not yours.
How refunds are issued
Once your return arrives and is checked, refunds go to the original payment method within 5 to 10 business days. Original shipping is non-refundable except where the item was faulty or incorrect. Nothing in this policy limits your statutory rights.
Still stuck?
Real humans, Mon–Fri 9am–5pm UK time. Send your order number and we can move fast.
